Thursday, October 7, 2010

Final Project

Some of this has been posted before, but I recompiled it, and presented with pictures of the game below so it all comes together for my final project.  I have also posted a YouTube video here.

JB's stick it to 'em
Robert E. Pitts Jr.

Have you ever in customer service and wanted to tell off that rude customer?  Well now can!  Choose from an assortment of remarks, comebacks and things to do to get back at them.

Features
  • Game board is shaped like an airliner, you move around the plane and hopefully you get off through the escape slide.  Inspired by flight attendant with JetBlue Steven Slater
  • Play your cards against the customer cards in a battle of wills to see who can dish it out best.  Movement based on the card battles.
  • Decision making is key.  Do you play it safe and wait to pull out the big card or go for broke and try to quickly make your escape?
  • For even more entertainment, an interactive DVD is included that has comedic clips of customer service situations that you choose to play instead of cards.
  • Play through to avoid the dreaded managers office.
  • Makes a great party game where everyone can have a good laugh
  • Motivation
  • Your ultimate goal is to slug through the customers and make your escape from customer service.  Tug at the emotions of the players as they relive those dreaded times with rude customers.  Anyone who has worked with the public understand that people can be rude, obnoxious and downright mean.  So feel free to let it all out and tell than what you really think.

Genre

The game is a mix of a board game, card game and the benefit of the DVD

Target Customer

The large percent of the population working in a customer service role of some sort.  Everyone from waiters to department stores employees.  People want a release from dealing with the public.  Read this quote from austenbronte who wrote on ABCNews.com. "Working with the GENERAL public is mundane and rude people like that woman can drive your insane, day after day, after day, after day. WAY TO GO STEVEN! You are free from that daily nightmare, now I wish you good luck in fighting the legal system and the airline, so you can stay out of jail."  - Taken from ABCnews story linked here - http://abcnews.go.com/Entertainment/steven-slater-jetblue-flight-attendant-quitter-online-hero/story?id=11369252

Competition

None that I have found.

Unique Selling points
  • It would be the first game of its kind
  • Allows people to role play tough customer situations finally get to stick it to rude customers
  • Great party atmosphere game
  • DVD allows for longer play and great laughs
  • Tap into the potential of workers tired of dealing with rude people.
Target Hardware

  • Tabletop and a DVD player – according to the Digital Entertainment Group 2009 year end report, 92 million households have a DVD player.

Design Goals
  • Easy - setup and game play
  • Entertaining – Good laughs, replay value with different play through based on the cards dealt
  • Group Play – get together and share the laughs
  • DVD – videos appeal to the YouTube crowd and are campy and funny

Rules and play-through information


The Rules are simple but with a bit of strategy. You have two desks of cards. One deck is the Customer Cards deck (CC), the second is Service Representative deck (SR). CC cards are comments, complaints, obnoxious remarks and general dumb customer interactions and are weighted with negative values from -1 to -10. SR cards are comebacks to complaints, inventive ways to get back at customers, general ways to frustrate the stupid customers of the world and are weighted with values from +1 to +10. You initially start with 10 cards in hand after shuffling the deck.

The board is shaped like an airliner, you move around the plane and hopefully you get off through the escape slide. Movement is determined by how you play your cards. Meaning SR-CC=movement. Move forwards or backwards the appropriate # of spaces.  If negative you do not get another card. The catch of course is to strategize your card use. You can also get a bonus SR card on select spots on the board. If you run out of cards, land on select spots or select cc cards with the instructions for mangers office, you then proceed to the  managers office and lose a turn. There are 3 mangers offices around the board. When you go the managers office you go backwards to the previously passed office or if you are not past the first office return to start. On your next turn only if you have run out of cards  you draw 5 cards from the SR deck.

To add a little spice, you can utilize the DVD by landing on select spots on the board or selecting CC deck cards with the DVD icon. Some clips will be positive for the player or negative siding with the customer - movement will come from these. The clips will be around 30 seconds or so and will be campy and funny. The result will make you move forwards or backwards. You do not lose or draw a card with a negative DVD playback result, just move the appropriate number of spaces.
Another option as well for direct head to head competition is to play with another person in charge of the CC cards as you battle directly for victory and escape from the customer service nightmare!

Picture of Service Representative Cards
 Picture of Customer Comment Cards
 Picture of Game Board Layout
 Picture of actual prototype gameboard & Cards





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