Just some more information about the board game idea to help give more detail. The comments and remarks on the deck cards are generalized and come from various industries not just the airlines. If you get a positive result you pick another card from the top of the SR deck. If negative you do not get another card. The catch of course is to strategize your card use. If you are bad/unlucky at utilizing your cards you will keep moving backwards all the way back to start and never escape. You can also get a bonus SR card on select spots on the board. If you run out of cards, land on select spots or select cc cards with the mangers picture you go the managers office and lose a turn. There are 3 mangers offices around the board. When you go the managers office you go backwards to the previously passed office or if you are not past the first office return to start. For your next turn you get 5 cards to start with.
To add a little spice, since we can use any medium other than a video game, is to have an interactive DVD with random customer and service rep interactions. You can utilize the DVD by landing on select spots on the board or selecting CC deck cards with the DVD icon. Some clips will be positive for the player or negative siding with the customer - movement will come from these. The clips will be around 30 seconds or so and will be campy and funny. The result will make you move forwards or backwards. You do not lose a card with a negative DVD playback result just the spaces.
If you win your escape from dealing with customers, you get to select a victory video sequence from the DVD. It will show a funny video of what happened after you left the world of customer service.
P.S. Another option as well for direct head to head competition is to play with another person in charge of the CC cards as you battle directly for victory and escape from the customer service nightmare!
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